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What communities do you serve? |
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We are currently accepting clients throughout South Orange County, including Aliso Viejo, Laguna Beach, Laguna Niguel, Laguna Hills, Nellie Gail, and Laguna Woods communities. |
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Do you have insurance? |
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Yes. For your protection Passion for Paws is fully bonded and insured by the Business Insurers of the Carolina's. |
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What animals do you care for? |
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We care for most animals, including puppies, dogs, kittens, cats, rabbits, birds, guinea pigs, hamsters, and fish. However, we do not care for aggressive animals and/or animals with a history of biting. |
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How do you get access to my home? |
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Before you depart from home, we are provided with a copy of your home keys, which are safely stored. We will test all keys at our free pet consultation and make sure we understand your instructions for activating/deactivating your alarm system. Our key rings have no identifying information (just in case they are lost or stolen). During each visit, we will follow a work order of instructions to ensure that we keep your home safe and in the same condition that you left it to us. |
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How late or early in the day may I schedule a walk for my dog? |
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Our last visit is scheduled no later than 8:00 PM, and no earlier than 7:00 AM. |
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What types of medications can you administer
to pets? |
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We will administer pills, drops and liquid medication at no extra cost. We can not administer medication to any animal that poses a danger to our caregivers. |
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I am a new customer, how much advance notice do you require? |
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We prefer to have at least 3 days advance notice. This gives us time to schedule a free consultation and meet your pet. |
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Do you have references? |
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Yes. Excellent local references are available upon request. |
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How am I billed, and when is it due? |
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We accept Visa, MasterCard, American Express, Discover Card via PayPal. You can may make your payments online at passionforpaws.net/payments.htm
Full payment is required in advance. Cash and personal checks are also accepted and should be left for collection on your pet sitter's first visit. Keep in mind that you may purchase ‘THE WORK WEEK WAGGLE’ Special, for midday walks, to take advantage of lower rates. |
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Is the information I provide Passion for Paws kept confidential? |
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Yes! We do not disclose client information of any kind to third parties. All client information is protected by Passion for Paws and accessed/utilized only in such a manner as to be able to fulfill our assignment obligations. |
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Do you offer any type of guarantee? |
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Yes. You want to know that your pet will be cared for just the way you specify. If you are not 100% satisfied with the service that was provided, we will be happy to address your concerns. We believe in lasting client relationships and so our service is only complete when you have returned home and are completely satisfied. |
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How do I know the service has been completed and that my pet has not been left unattended to? |
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For your peace of mind and convenience, we publish personalized digital 'Paw Prints' (sent to you via email or phone) including diary notes and pictures written and taken immediately following the visit so that you can rest assured knowing your pet has been cared for and well loved.
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What if I need to cancel? |
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A 14-day cancellation is required for cancellations of overnight visits. Overnight cancellations made less than 7 days in advance will be charged the full estimated cost for pet sitting services. Overnight cancellations made less than 14 days in advance will be charged one half of the estimated cost. For all other regular visits, a 48-hour notice is required. Regular cancellations made less than 24 hours in advance will be charged the full estimated cost for pet sitting services. Regular cancellations made less than 48 hours in advance will be charged one half of the estimated cost. All cancellations will incur a $10 cancellation fee if a key return is necessary. This cancellation policy may change without notice.
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